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Privacy Policy

This Privacy Policy explains how Slots Amigo Casino, operated by Coco Loco Holdings N.V., collects, uses, stores, and protects your personal information. By creating an account on this platform, you acknowledge that you have read and understood this policy. If you have questions about how your data is handled, contact us via the support channels listed at the end of this document.

1. Data Controller

The data controller for personal information collected through this website is Coco Loco Holdings N.V., the licensed operator of Slots Amigo Casino. The company holds a gaming licence under Curaçao jurisdiction. All data handling practices described in this policy apply to the casino service operated at slots-amigo-uk.com and any associated mirror domains.

2. Data We Collect

We collect personal information in the following categories:

  • Registration data: name, date of birth, email address, username, password (hashed), country of residence, preferred currency
  • Identity verification (KYC) data: government-issued photo ID, proof of address documents, payment method ownership confirmation
  • Transaction data: deposit amounts, withdrawal requests, payment method details, transaction timestamps
  • Gaming activity: session history, game titles played, wager amounts, bonus usage, and session duration data
  • Technical data: IP address, device type, browser type and version, operating system, login timestamps
  • Communication data: live chat transcripts, email correspondence, support ticket content
  • Marketing preferences: email subscription status, promotional opt-in or opt-out choices

3. How We Use Your Data

We use the data described above for the following purposes:

  • Account creation, verification, and ongoing management
  • Processing deposits and withdrawals, including fraud and money laundering checks
  • Fulfilling Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under our licence
  • Providing customer support and responding to queries or complaints
  • Sending account-related communications including transaction confirmations and security alerts
  • Sending promotional emails and bonus offers where you have opted in to marketing
  • Monitoring gameplay for responsible gambling indicators and applying protective measures where needed
  • Improving platform performance, security, and game offerings based on aggregated usage data

4. Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the purpose:

  • Contract performance: processing necessary to fulfil the account agreement, including payments and access to games
  • Legal obligation: KYC, AML, and fraud prevention processing required by our gaming licence
  • Legitimate interests: fraud detection, platform security, and analytics to improve service quality
  • Consent: marketing emails and optional communications, which you can withdraw at any time

5. Data Sharing

We do not sell your personal data to third parties. We share data only in the following circumstances:

  • Payment processors: to facilitate deposits and withdrawals — these providers have their own privacy policies
  • Identity verification services: KYC and AML verification partners who process document submissions on our behalf
  • Game providers: software studios may receive session data related to gameplay on their titles for compliance and RNG certification purposes
  • Regulatory authorities: where required by law or under the terms of our gaming licence
  • Legal proceedings: if required by court order or law enforcement request in a competent jurisdiction

6. Data Retention

We retain your personal data for as long as your account is open, and for a minimum of five years after account closure. KYC and transaction records are kept for the period required by applicable anti-money laundering regulations. Technical and gaming activity logs are retained for shorter periods depending on operational and security needs.

7. Cookies

Slots Amigo Casino uses cookies and similar tracking technologies on this website. Details of the types of cookies used, their purposes, and how to manage your preferences are set out in our Cookie Policy, which is available as a separate page on this site.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you
  • Correction: ask us to correct inaccurate or incomplete data
  • Deletion: request erasure of your data, subject to legal retention obligations
  • Restriction: ask us to limit processing of your data in certain circumstances
  • Portability: receive your data in a machine-readable format where technically feasible
  • Objection: object to processing based on legitimate interests, including direct marketing
  • Withdraw consent: opt out of marketing emails at any time via the unsubscribe link in any email or through account settings

To exercise any of these rights, contact our support team by email with "Data Request" in the subject line. We will respond within 30 days of receiving a valid request.

9. Data Security

Slots Amigo Casino uses industry-standard SSL encryption to protect data transmitted between your browser and our servers. Account passwords are stored in hashed form — we cannot view or recover your password in plaintext. Access to personal data within our organisation is restricted to staff who require it for their specific role. We conduct regular security reviews and apply patches to address identified vulnerabilities.

10. Third-Party Links

This website may contain links to third-party sites, including game provider pages and payment processor sites. This Privacy Policy applies only to Slots Amigo Casino. We are not responsible for the privacy practices of external websites and encourage you to review their individual policies before submitting any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to registered users via email or an on-site notification before taking effect. The date of the most recent revision is shown at the bottom of this page.

12. Contact

For questions, data access requests, or concerns about this Privacy Policy, contact the Slots Amigo Casino support team via live chat (available 24/7) or by email using the address provided in your account dashboard. Please include your registered account username and the nature of your query to help us respond promptly.

Last updated: September 2026.